TY - JOUR AU - Burford, B. AU - Greco, M. AU - Bedi, A. AU - Kergon, C. AU - Morrow, G. AU - Livingston, M. AU - Illing, J. PY - 2011 DA - 2011// TI - Does questionnaire-based patient feedback reflect the important qualities of clinical consultations? Context, benefits and risks JO - Patient Educ. Couns VL - 84 UR - https://doi.org/10.1016/j.pec.2010.07.044 DO - 10.1016/j.pec.2010.07.044 ID - Burford2011 ER - TY - JOUR AU - Sargeant, J. AU - Mann, K. AU - Sinclair, D. AU - Van der Vleuten, C. AU - Metsemakers, J. PY - 2008 DA - 2008// TI - Understanding the influence of emotions and reflection upon multi-source feedback acceptance and use JO - Adv Health Sci Educ Theory Pract VL - 13 UR - https://doi.org/10.1007/s10459-006-9039-x DO - 10.1007/s10459-006-9039-x ID - Sargeant2008 ER - TY - JOUR AU - Griffiths, A. AU - Leaver, M. P. PY - 2018 DA - 2018// TI - Wisdom of patients: predicting the quality of care using aggregated patient feedback JO - BMJ Qual Saf VL - 27 UR - https://doi.org/10.1136/bmjqs-2017-006847 DO - 10.1136/bmjqs-2017-006847 ID - Griffiths2018 ER - TY - JOUR AU - Sargeant, J. AU - Macleod, T. AU - Sinclair, D. AU - Power, M. PY - 2011 DA - 2011// TI - How do physicians assess their family physician colleagues' performance?: creating a rubric to inform assessment and feedback JO - J Contin Educ Health Prof VL - 31 UR - https://doi.org/10.1002/chp.20111 DO - 10.1002/chp.20111 ID - Sargeant2011 ER - TY - JOUR AU - Lee, V. S. AU - Miller, T. AU - Daniels, C. AU - Paine, M. AU - Gresh, B. AU - Betz, A. L. PY - 2016 DA - 2016// TI - Creating the Exceptional Patient Experience in One Academic Health System JO - Acad Med VL - 91 UR - https://doi.org/10.1097/ACM.0000000000001007 DO - 10.1097/ACM.0000000000001007 ID - Lee2016 ER - TY - JOUR AU - Nurudeen, S. M. AU - Kwakye, G. AU - Berry, W. R. AU - Chaikof, E. L. AU - Lillemoe, K. D. AU - Millham, F. AU - Rubin, M. AU - Schwaitzberg, S. AU - Shamberger, R. C. AU - Zinner, M. J. PY - 2015 DA - 2015// TI - Can 360-Degree Reviews Help Surgeons? Evaluation of Multisource Feedback for Surgeons in a Multi-Institutional Quality Improvement Project JO - J Am Coll Surg VL - 221 UR - https://doi.org/10.1016/j.jamcollsurg.2015.06.017 DO - 10.1016/j.jamcollsurg.2015.06.017 ID - Nurudeen2015 ER - TY - JOUR AU - Friedberg, M. W. AU - SteelFisher, G. K. AU - Karp, M. AU - Schneider, E. C. PY - 2011 DA - 2011// TI - Physician groups' use of data from patient experience surveys JO - J Gen Intern Med VL - 26 UR - https://doi.org/10.1007/s11606-010-1597-1 DO - 10.1007/s11606-010-1597-1 ID - Friedberg2011 ER - TY - JOUR AU - Lewkonia, R. AU - Flook, N. AU - Donoff, M. AU - Lockyer, J. PY - 2013 DA - 2013// TI - Family physician practice visits arising from the Alberta Physician Achievement Review JO - BMC Med Educ VL - 13 UR - https://doi.org/10.1186/1472-6920-13-121 DO - 10.1186/1472-6920-13-121 ID - Lewkonia2013 ER - TY - JOUR AU - Hill, J. J. AU - Asprey, A. AU - Richards, S. H. AU - Campbell, J. L. PY - 2012 DA - 2012// TI - Multisource feedback questionnaires in appraisal and for revalidation: a qualitative study in UK general practice JO - Br J Gen Pract VL - 62 UR - https://doi.org/10.3399/bjgp12X641429 DO - 10.3399/bjgp12X641429 ID - Hill2012 ER - TY - JOUR AU - Overeem, K. AU - Lombarts, M. J. M. H. AU - Arah, O. A. AU - Klazinga, N. S. AU - Grol, R. P. T. M. AU - Wollersheim, H. C. PY - 2010 DA - 2010// TI - Three methods of multi-source feedback compared: a plea for narrative comments and coworkers' perspectives JO - Med Teach VL - 32 UR - https://doi.org/10.3109/01421590903144128 DO - 10.3109/01421590903144128 ID - Overeem2010 ER - TY - JOUR AU - Edwards, A. AU - Evans, R. AU - White, P. AU - Elwyn, G. PY - 2011 DA - 2011// TI - Experiencing patient-experience surveys: a qualitative study of the accounts of GPs JO - Br J Gen Pract VL - 61 UR - https://doi.org/10.3399/bjgp11X567072 DO - 10.3399/bjgp11X567072 ID - Edwards2011 ER - TY - JOUR AU - Lockyer, J. M. AU - Violato, C. AU - Fidler, H. M. PY - 2007 DA - 2007// TI - What multisource feedback factors influence physician self-assessments? A five-year longitudinal study JO - Acad Medi VL - 82 UR - https://doi.org/10.1097/ACM.0b013e3181403b5e DO - 10.1097/ACM.0b013e3181403b5e ID - Lockyer2007 ER - TY - JOUR AU - Ferguson, J. AU - Wakeling, J. AU - Bowie, P. PY - 2014 DA - 2014// TI - Factors influencing the effectiveness of multisource feedback in improving the professional practice of medical doctors: a systematic review JO - BMC Med Educ VL - 14 UR - https://doi.org/10.1186/1472-6920-14-76 DO - 10.1186/1472-6920-14-76 ID - Ferguson2014 ER - TY - JOUR AU - Kluger, A. N. AU - DeNisi, A. PY - 1996 DA - 1996// TI - The effects of feedback interventions on performance: a historical review, a meta-analysis, and a preliminary feedback intervention theory JO - Psychol Bull VL - 119 UR - https://doi.org/10.1037/0033-2909.119.2.254 DO - 10.1037/0033-2909.119.2.254 ID - Kluger1996 ER - TY - JOUR AU - Smither, J. W. AU - London, M. AU - Reilly, R. R. PY - 2005 DA - 2005// TI - Does performance improve following multisource feedback? A theoretical model, meta-analysis, and review of empirical findings JO - Pers Psychol VL - 58 UR - https://doi.org/10.1111/j.1744-6570.2005.514_1.x DO - 10.1111/j.1744-6570.2005.514_1.x ID - Smither2005 ER - TY - JOUR AU - Geissler, K. H. AU - Friedberg, M. W. AU - SteelFisher, G. K. AU - Schneider, E. C. PY - 2013 DA - 2013// TI - Motivators and barriers to using patient experience reports for performance improvement JO - Med Care Res Rev VL - 70 UR - https://doi.org/10.1177/1077558713496319 DO - 10.1177/1077558713496319 ID - Geissler2013 ER - TY - JOUR AU - Miller, A. AU - Archer, J. PY - 2010 DA - 2010// TI - Impact of workplace based assessment on doctors’ education and performance: A systematic review JO - BMJ VL - 341 ID - Miller2010 ER - TY - STD TI - Pearson K: Taking revalidation forward: Improving the process of relicensing for doctors. Sir Keith Pearson's review of medical revalidation. In.http://www.gmc-uk.org/Taking_revalidation_forward___Improving_the_process_of_relicensing_for_doctors.pdf_68683704.pdf: General Medical Council; 2017. UR - http://www.gmc-uk.org/Taking_revalidation_forward___Improving_the_process_of_relicensing_for_doctors.pdf_68683704.pdf ID - ref18 ER - TY - JOUR AU - Moher, D. AU - Liberati, A. AU - Tetzlaff, J. AU - Altman, D. G. PY - 2009 DA - 2009// TI - Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement JO - Ann Inter Med VL - 151 UR - https://doi.org/10.7326/0003-4819-151-4-200908180-00135 DO - 10.7326/0003-4819-151-4-200908180-00135 ID - Moher2009 ER - TY - STD TI - Khan KS, Ter Riet G, Glanville J, Sowden AJ, Kleijnen J: Undertaking systematic reviews of research on effectiveness: CRD's guidance for carrying out or commissioning reviews: NHS Centre for Reviews and Dissemination; 2001. ID - ref20 ER - TY - JOUR AU - Booth, A. PY - 2006 DA - 2006// TI - Clear and present questions: formulating questions for evidence based practice JO - Library Hi Tech VL - 24 UR - https://doi.org/10.1108/07378830610692127 DO - 10.1108/07378830610692127 ID - Booth2006 ER - TY - JOUR AU - Sampson, M. AU - McGowan, J. AU - Cogo, E. AU - Grimshaw, J. AU - Moher, D. AU - Lefebvre, C. PY - 2009 DA - 2009// TI - An evidence-based practice guideline for the peer review of electronic search strategies JO - J Clin Epidemiol VL - 62 UR - https://doi.org/10.1016/j.jclinepi.2008.10.012 DO - 10.1016/j.jclinepi.2008.10.012 ID - Sampson2009 ER - TY - STD TI - Rayyan — a web and mobile app for systematic reviews [https://rayyan.qcri.org/] UR - https://rayyan.qcri.org/ ID - ref23 ER - TY - STD TI - Barr H, Freeth D, Hammick M, Koppel I, Reeves S: Evaluations of Interprofessional Education: A United Kingdom Review of Health and Social Care. London: CAPE; 2000. ID - ref24 ER - TY - STD TI - CASP Qualitative Checklist [http://www.casp-uk.net/casp-tools-checklists] UR - http://www.casp-uk.net/casp-tools-checklists ID - ref25 ER - TY - STD TI - Quality Assessment Tool for Observational Cohort and Cross-Sectional Studies [https://www.nhlbi.nih.gov/health-pro/guidelines/in-develop/cardiovascular-risk-reduction/tools/cohort] UR - https://www.nhlbi.nih.gov/health-pro/guidelines/in-develop/cardiovascular-risk-reduction/tools/cohort ID - ref26 ER - TY - STD TI - Quality Assessment of Systematic Reviews and Meta-Analyses [https://www.nhlbi.nih.gov/health-pro/guidelines/in-develop/cardiovascular-risk-reduction/tools/sr_ma] UR - https://www.nhlbi.nih.gov/health-pro/guidelines/in-develop/cardiovascular-risk-reduction/tools/sr_ma ID - ref27 ER - TY - JOUR AU - Dixon-Woods, M. AU - Cavers, D. AU - Agarwal, S. AU - Annandale, E. AU - Arthur, A. AU - Harvey, J. AU - Hsu, R. AU - Katbamna, S. AU - Olsen, R. AU - Smith, L. PY - 2006 DA - 2006// TI - Conducting a critical interpretive synthesis of the literature on access to healthcare by vulnerable groups JO - BMC Med Res Methodol VL - 6 UR - https://doi.org/10.1186/1471-2288-6-35 DO - 10.1186/1471-2288-6-35 ID - Dixon-Woods2006 ER - TY - JOUR AU - Thomas, J. AU - Harden, A. PY - 2008 DA - 2008// TI - Methods for the thematic synthesis of qualitative research in systematic reviews JO - BMC Med Res Methodol VL - 8 UR - https://doi.org/10.1186/1471-2288-8-45 DO - 10.1186/1471-2288-8-45 ID - Thomas2008 ER - TY - STD TI - Higgins JP, Green S: Cochrane handbook for systematic reviews of interventions, vol. 5: Wiley Online Library; 2008. ID - ref30 ER - TY - JOUR AU - Dixon-Woods, M. AU - Bonas, S. AU - Booth, A. AU - Jones, D. R. AU - Miller, T. AU - Sutton, A. J. AU - Shaw, R. L. AU - Smith, J. A. AU - Young, B. PY - 2006 DA - 2006// TI - How can systematic reviews incorporate qualitative research? A critical perspective JO - Qual Res VL - 6 UR - https://doi.org/10.1177/1468794106058867 DO - 10.1177/1468794106058867 ID - Dixon-Woods2006 ER - TY - JOUR AU - Fereday, J. AU - Muir-Cochrane, E. PY - 2006 DA - 2006// TI - Demonstrating rigor using thematic analysis: A hybrid approach of inductive and deductive coding and theme development JO - Int J Qual Methods VL - 5 UR - https://doi.org/10.1177/160940690600500107 DO - 10.1177/160940690600500107 ID - Fereday2006 ER - TY - STD TI - Popay J, Roberts H, Sowden A, Petticrew M, Arai L, Rodgers M, Britten N, Roen K, Duffy S: Guidance on the conduct of narrative synthesis in systematic reviews. A product from the ESRC methods programme Version 2006, 1:b92. ID - ref33 ER - TY - JOUR AU - Farley, H. AU - Enguidanos, E. R. AU - Coletti, C. M. AU - Honigman, L. AU - Mazzeo, A. AU - Pinson, T. B. AU - Reed, K. AU - Wiler, J. L. PY - 2014 DA - 2014// TI - Patient satisfaction surveys and quality of care: an information paper JO - Ann Emerg Med VL - 64 UR - https://doi.org/10.1016/j.annemergmed.2014.02.021 DO - 10.1016/j.annemergmed.2014.02.021 ID - Farley2014 ER - TY - JOUR AU - Ward, C. E. AU - Morella, L. AU - Ashburner, J. M. AU - Atlas, S. J. PY - 2014 DA - 2014// TI - An interactive, all-payer, multidomain primary care performance dashboard JO - J Ambul Care Manage VL - 37 UR - https://doi.org/10.1097/JAC.0000000000000044 DO - 10.1097/JAC.0000000000000044 ID - Ward2014 ER - TY - JOUR AU - Sargeant, J. AU - Bruce, D. AU - Campbell, C. M. PY - 2013 DA - 2013// TI - Practicing physicians' needs for assessment and feedback as part of professional development JO - J Contin Educ Health Prof VL - 33 UR - https://doi.org/10.1002/chp.21202 DO - 10.1002/chp.21202 ID - Sargeant2013 ER - TY - JOUR AU - Paxton, E. S. AU - Hamilton, B. H. AU - Boyd, V. R. AU - Hall, B. L. PY - 2006 DA - 2006// TI - Impact of isolated clinical performance feedback on clinical productivity of an academic surgical faculty JO - J Am Coll Surg VL - 202 UR - https://doi.org/10.1016/j.jamcollsurg.2006.02.001 DO - 10.1016/j.jamcollsurg.2006.02.001 ID - Paxton2006 ER - TY - JOUR AU - Gillam, S. J. AU - Siriwardena, A. N. AU - Steel, N. PY - 2012 DA - 2012// TI - Pay-for-performance in the United Kingdom: Impact of the quality and outcomes framework—A systematic review JO - Ann Fam Med VL - 10 UR - https://doi.org/10.1370/afm.1377 DO - 10.1370/afm.1377 ID - Gillam2012 ER - TY - JOUR AU - Yen, L. AU - Gillespie, J. AU - Jeon, Y. H. AU - Kljakovic, M. AU - Brien, J. A. AU - Jan, S. AU - Lehnbom, E. AU - Pearce-Brown, C. AU - Usherwood, T. PY - 2011 DA - 2011// TI - Health professionals, patients and chronic illness policy: A qualitative study JO - Heal Expect VL - 14 UR - https://doi.org/10.1111/j.1369-7625.2010.00604.x DO - 10.1111/j.1369-7625.2010.00604.x ID - Yen2011 ER - TY - JOUR AU - Vivekananda-Schmidt, P. AU - MacKillop, L. AU - Crossley, J. AU - Wade, W. PY - 2013 DA - 2013// TI - Do assessor comments on a multi-source feedback instrument provide learner-centred feedback? JO - Med Educ VL - 47 UR - https://doi.org/10.1111/medu.12249 DO - 10.1111/medu.12249 ID - Vivekananda-Schmidt2013 ER - TY - STD TI - American College of Obstetrics and Gynaecology, Committee on Patient Safety and Qualtiy Improvement and Committee on Health Care for Under Served Women, Opinion No. 587: Effective patient-physician communication. Obstet Gynaecol. 2014;123(2 Pt 1):389–93. ID - ref41 ER - TY - JOUR AU - Hageman, M. G. AU - Ring, D. C. AU - Gregory, P. J. AU - Rubash, H. E. AU - Harmon, L. PY - 2015 DA - 2015// TI - Do 360-degree feedback survey results relate to patient satisfaction measures? JO - Clin Orthop Relat Res VL - 473 UR - https://doi.org/10.1007/s11999-014-3981-3 DO - 10.1007/s11999-014-3981-3 ID - Hageman2015 ER - TY - JOUR AU - Hess, B. J. AU - Lynn, L. A. AU - Conforti, L. N. AU - Holmboe, E. S. PY - 2011 DA - 2011// TI - Listening to older adults: elderly patients' experience of care in residency and practicing physician outpatient clinics JO - J Am Ger Soc VL - 59 UR - https://doi.org/10.1111/j.1532-5415.2011.03370.x DO - 10.1111/j.1532-5415.2011.03370.x ID - Hess2011 ER - TY - JOUR AU - Lockyer, J. M. AU - Violato, C. AU - Fidler, H. M. PY - 2007 DA - 2007// TI - What multisource feedback factors influence physician self-assessments? A five year longitudinal study JO - Acad Med VL - 82 ID - Lockyer2007 ER - TY - JOUR AU - Wilkie, V. AU - Spurgeon, P. PY - 2013 DA - 2013// TI - Translation of the Medical Leadership Competency Framework into a multisource feedback form for doctors in training using a verbal protocol technique JO - Educ Prim Care VL - 24 UR - https://doi.org/10.1080/14739879.2013.11493454 DO - 10.1080/14739879.2013.11493454 ID - Wilkie2013 ER - TY - JOUR AU - Elliott, M. N. AU - Kanouse, D. E. AU - Burkhart, Q. AU - Abel, G. A. AU - Lyratzopoulos, G. AU - Beckett, M. K. AU - Schuster, M. A. AU - Roland, M. PY - 2015 DA - 2015// TI - Sexual Minorities in England Have Poorer Health and Worse Health Care Experiences: A National Survey JO - J Gen Intern Med VL - 30 UR - https://doi.org/10.1007/s11606-014-2905-y DO - 10.1007/s11606-014-2905-y ID - Elliott2015 ER - TY - JOUR AU - Hrisos, S. AU - Illing, J. C. AU - Burford, B. C. PY - 2008 DA - 2008// TI - Portfolio learning for foundation doctors: Early feedback on its use in the clinical workplace JO - Med Educ VL - 42 UR - https://doi.org/10.1111/j.1365-2923.2007.02960.x DO - 10.1111/j.1365-2923.2007.02960.x ID - Hrisos2008 ER - TY - JOUR AU - Fowler, L. AU - Saucier, A. AU - Coffin, J. PY - 2013 DA - 2013// TI - Consumer assessment of healthcare providers and systems survey: Implications for the primary care physician JO - Osteopathic Fam Physician VL - 5 UR - https://doi.org/10.1016/j.osfp.2013.03.001 DO - 10.1016/j.osfp.2013.03.001 ID - Fowler2013 ER - TY - STD TI - Fryers M, Young L, Rowland P. Creating and sustaining a collaborative model of care. Healthc Manage Forum. 2012;25(1):20–5. ID - ref49 ER - TY - JOUR AU - Brinkman, W. B. AU - Geraghty, S. R. AU - Lanphear, B. P. AU - Khoury, J. C. AU - del Rey, J. A. G. AU - DeWitt, T. G. AU - Britto, M. T. PY - 2007 DA - 2007// TI - Effect of multisource feedback on resident communication skills and professionalism: a randomized controlled trial JO - Arch Pediatr Adolesc Med VL - 161 UR - https://doi.org/10.1001/archpedi.161.1.44 DO - 10.1001/archpedi.161.1.44 ID - Brinkman2007 ER - TY - JOUR AU - Rodriguez, H. P. AU - von Glahn, T. AU - Elliott, M. N. AU - Rogers, W. H. AU - Safran, D. G. PY - 2009 DA - 2009// TI - The effect of performance-based financial incentives on improving patient care experiences: a statewide evaluation JO - J Gen Intern Med VL - 24 UR - https://doi.org/10.1007/s11606-009-1122-6 DO - 10.1007/s11606-009-1122-6 ID - Rodriguez2009 ER - TY - STD TI - Fustino NJ, Kochanski JJ. Improving Patient Satisfaction in a Midsize Pediatric Hematology-Oncology Outpatient Clinic. J Oncol Practice. 11(5):416–20. ID - ref52 ER - TY - JOUR AU - Violato, C. AU - Lockyer, J. M. AU - Fidler, H. PY - 2008 DA - 2008// TI - Changes in performance: a 5-year longitudinal study of participants in a multi-source feedback programme JO - Med Educ VL - 42 UR - https://doi.org/10.1111/j.1365-2923.2008.03127.x DO - 10.1111/j.1365-2923.2008.03127.x ID - Violato2008 ER - TY - JOUR AU - Reinders, M. E. AU - Ryan, B. L. AU - Blankenstein, A. H. AU - van der Horst, H. E. AU - Stewart, M. A. AU - van Marwijk, H. W. PY - 2011 DA - 2011// TI - The effect of patient feedback on physicians' consultation skills: a systematic review JO - Acad Med VL - 86 UR - https://doi.org/10.1097/ACM.0b013e3182312162 DO - 10.1097/ACM.0b013e3182312162 ID - Reinders2011 ER - TY - STD TI - Overeem K, Lombarts KM, Cruijsberg JK, Grol RP, Arah OA, Wollersheim HC: Factors predicting doctors’ performance change in response to multisource feedback. Doctor performance assessment. 2012:89. ID - ref55 ER - TY - JOUR AU - Nielsen, J. F. AU - Riiskjær, E. PY - 2013 DA - 2013// TI - From patient surveys to organizational change: Rational change processes and institutional forces JO - J Chang Manage VL - 13 UR - https://doi.org/10.1080/14697017.2012.745584 DO - 10.1080/14697017.2012.745584 ID - Nielsen2013 ER - TY - JOUR AU - Overeem, K. AU - Wollersheim, H. AU - Driessen, E. AU - Lombarts, K. AU - Van De Ven, G. AU - Grol, R. AU - Arah, O. PY - 2009 DA - 2009// TI - Doctors’ perceptions of why 360-degree feedback does (not) work: a qualitative study JO - Med Educ VL - 43 UR - https://doi.org/10.1111/j.1365-2923.2009.03439.x DO - 10.1111/j.1365-2923.2009.03439.x ID - Overeem2009 ER - TY - JOUR AU - Sargeant, J. AU - Mcnaughton, E. AU - Mercer, S. AU - Murphy, D. AU - Sullivan, P. AU - Bruce, D. A. PY - 2011 DA - 2011// TI - Providing feedback: exploring a model (emotion, content, outcomes) for facilitating multisource feedback JO - Med Teach VL - 33 UR - https://doi.org/10.3109/0142159X.2011.577287 DO - 10.3109/0142159X.2011.577287 ID - Sargeant2011 ER - TY - JOUR AU - Sargeant, J. M. AU - Mann, K. V. AU - Van der Vleuten, C. P. AU - Metsemakers, J. F. PY - 2009 DA - 2009// TI - Reflection: a link between receiving and using assessment feedback JO - Adv Health Sci Educ VL - 14 UR - https://doi.org/10.1007/s10459-008-9124-4 DO - 10.1007/s10459-008-9124-4 ID - Sargeant2009 ER - TY - JOUR AU - Sargeant, J. AU - Mann, K. AU - Sinclair, D. AU - Van Der Vleuten, C. AU - Metsemakers, J. PY - 2007 DA - 2007// TI - Challenges in multisource feedback: Intended and unintended outcomes JO - Med Educ VL - 41 UR - https://doi.org/10.1111/j.1365-2923.2007.02769.x DO - 10.1111/j.1365-2923.2007.02769.x ID - Sargeant2007 ER - TY - JOUR AU - Wentlandt, K. AU - Bracaglia, A. AU - Drummond, J. AU - Handren, L. AU - McCann, J. AU - Clarke, C. AU - Degendorfer, N. AU - Chan, C. K. PY - 2015 DA - 2015// TI - Evaluation of the physician quality improvement initiative: the expected and unexpected opportunities JO - BMC Med Educ VL - 15 UR - https://doi.org/10.1186/s12909-015-0511-2 DO - 10.1186/s12909-015-0511-2 ID - Wentlandt2015 ER - TY - JOUR AU - Sargeant, J. AU - Bruce, D. AU - Campbell, C. M. PY - 2013 DA - 2013// TI - Practicing physicians' needs for assessment and feedback as part of professional development JO - J Contin Educ Health Prof VL - 33 UR - https://doi.org/10.1002/chp.21202 DO - 10.1002/chp.21202 ID - Sargeant2013 ER - TY - STD TI - Ferguson J, Wakeling J, Bowie P. Factors influencing the effectiveness of multisource feedback in improving the professional practice of medical doctors: a systematic review. BMC Med Educ. 2014;14(76) ID - ref63 ER - TY - JOUR AU - Gallan, A. S. AU - Girju, M. AU - Girju, R. PY - 2017 DA - 2017// TI - Perfect ratings with negative comments: Learning from contradictory patient survey responses JO - Patient Experience J VL - 4 ID - Gallan2017 ER - TY - STD TI - Robert Wood Johnson Foundation: Tell me a story: how patient narrative can improve health care. In. 2018:1-8. ID - ref65 ER - TY - STD TI - Tan A, Hudson A, Blake K. Adolescent narrative comments in assessing medical students. Clin Teach. 2018;15:245–251. https://doi.org/10.1111/tct.12667. ID - ref66 ER - TY - JOUR AU - Ginsburg, S. AU - Regehr, G. AU - Lingard, L. AU - Eva, K. W. PY - 2015 DA - 2015// TI - Reading between the lines: faculty interpretations of narrative evaluation comments JO - Med Educ VL - 49 UR - https://doi.org/10.1111/medu.12637 DO - 10.1111/medu.12637 ID - Ginsburg2015 ER - TY - JOUR AU - Burn, S. AU - D'Cruz, L. PY - 2012 DA - 2012// TI - Clinical audit--process and outcome for improved clinical practice JO - Dent Update VL - 39 UR - https://doi.org/10.12968/denu.2012.39.10.710 DO - 10.12968/denu.2012.39.10.710 ID - Burn2012 ER - TY - STD TI - Ramani S, Könings KD, Ginsburg S, van der Vleuten CPM. Twelve tips to promote a feedback culture with a growth mind-set: Swinging the feedback pendulum from recipes to relationships. Med Teach. 2018:1–7. ID - ref69 ER - TY - JOUR AU - Ginsburg, S. AU - Vleuten, C. P. AU - Eva, K. W. AU - Lingard, L. PY - 2017 DA - 2017// TI - Cracking the code: residents’ interpretations of written assessment comments JO - Med Educ VL - 51 UR - https://doi.org/10.1111/medu.13158 DO - 10.1111/medu.13158 ID - Ginsburg2017 ER - TY - JOUR AU - Archer, J. C. PY - 2010 DA - 2010// TI - State of the science in health professional education: effective feedback JO - Med Educ VL - 44 UR - https://doi.org/10.1111/j.1365-2923.2009.03546.x DO - 10.1111/j.1365-2923.2009.03546.x ID - Archer2010 ER - TY - STD TI - Bawa-Garba - From blame culture to just culture [http://blogs.bmj.com/bmj/2018/04/06/david-nicholl-bawa-garba-from-blame-culture-to-just-culture/] UR - http://blogs.bmj.com/bmj/2018/04/06/david-nicholl-bawa-garba-from-blame-culture-to-just-culture/ ID - ref72 ER - TY - STD TI - Ladher N, Godlee F. Criminalising doctors. BMJ. 2018;360:k479. ID - ref73 ER - TY - JOUR AU - Holton, E. F. PY - 1996 DA - 1996// TI - The flawed four-level evaluation model JO - Hum Resour Dev Q VL - 7 UR - https://doi.org/10.1002/hrdq.3920070103 DO - 10.1002/hrdq.3920070103 ID - Holton1996 ER - TY - JOUR AU - Yardley, S. AU - Dornan, T. PY - 2012 DA - 2012// TI - Kirkpatrick’s levels and education ‘evidence’ JO - Med Educ VL - 46 UR - https://doi.org/10.1111/j.1365-2923.2011.04076.x DO - 10.1111/j.1365-2923.2011.04076.x ID - Yardley2012 ER - TY - JOUR AU - Pawson, R. AU - Greenhalgh, T. AU - Harvey, G. AU - Walshe, K. PY - 2005 DA - 2005// TI - Realist review-a new method of systematic review designed for complex policy interventions JO - J Health Serv Res Policy VL - 10 UR - https://doi.org/10.1258/1355819054308530 DO - 10.1258/1355819054308530 ID - Pawson2005 ER - TY - JOUR AU - Brennan, N. AU - Bryce, M. AU - Pearson, M. AU - Wong, G. AU - Cooper, C. AU - Archer, J. PY - 2017 DA - 2017// TI - Towards an understanding of how appraisal of doctors produces its effects: a realist review JO - Med Educ VL - 51 UR - https://doi.org/10.1111/medu.13348 DO - 10.1111/medu.13348 ID - Brennan2017 ER - TY - STD TI - Wong G, Greenhalgh T, Pawson R. Internet-based medical education: a realist review of what works for whom and in what circumstances. BMC Med Educ. 2010;10(12) ID - ref78 ER -