From: Towards a culturally competent health professional: a South African case study
Role of Language in SA Healthcare (N = 142) | Percentage | ||
AGREE | NEUTRAL | DISAGREE | |
I believe that multilingualism is essential in SA healthcare | 91,5 | 4,7 | 2,8 |
I believe that all healthcare professionals should speak at least 2 official languages | 87,4 | 8,5 | 4,2 |
In my interactions with clients, I always respect their language | 96,5 | 2,8 | 0,7 |
In my interactions with clients who speak languages other than my own, I attempt to improve my language skills | 83,8 | 14,1 | 2,1 |
I use bi- or multilingual staff/ volunteers to interpret during consultations if necessary | 83,8 | 10,6 | 5,6 |
Cultural Competence (N = 142) | Percentage | ||
AGREE | NEUTRAL | DISAGREE | |
In my interactions with clients, I always respect their culture | 96,4 | 3,5 | 0,0 |
I recognise that the meaning or value of health education and medical treatment may vary greatly among cultures | 95,7 | 2,9 | 1,4 |
I accept that religion and other beliefs may influence how individuals and families respond to illness, disease and death | 100,0 | 0,0 | 0,0 |
I seek information from individuals, families and key community informants that will help to respond to the needs and preferences of culturally and ethnically diverse groups | 71,0 | 22,0 | 7,1 |
I use staff/ other volunteers to act as cultural brokers during consultations if necessary | 63,5 | 24,3 | 12,2 |
I do not participate in insensitive comments or behaviours | 90,2 | 6,3 | 3,5 |
I often respond to others’ insensitive comments or behaviours | 31,1 | 41,3 | 27,5 |
I am aware of specific health disparities and their prevalence within local communities | 78,7 | 17,7 | 3,5 |
I understand my clients’ cultural norms may influence communication, including greetings | 97,9 | 0,0 | 2,1 |
I understand my clients’ cultural norms may influence communication, including eye contact | 97,1 | 2,1 | 0,7 |
I understand the impact of culture on life activities such as gender roles | 95,0 | 3,5 | 1,4 |
I understand the impact of culture on life activities such as customs or superstitions | 78,0 | 17,0 | 4,9 |
I understand the impact of culture on life activities such as the use of alternative medicine | 82,2 | 15,6 | 2,1 |
I understand the impact of culture on life activities such as the value of Western medical treatment | 91,4 | 6,4 | 2,1 |
I provide services to those who are GLBTQ | 94,3 | 4,3 | 1,4 |
Even though my professional or moral viewpoints may differ, I accept individuals and families as the ultimate decision makers for services and support impacting their lives | 92,3 | 7,0 | 0,7 |
I am aware of the socio-economic and environmental risk factors that contribute to health disparities of culturally and linguistically diverse local populations | 89,3 | 9,3 | 1,4 |
Responsiveness (N = 142) | Percentage | ||
AGREE | NEUTRAL | DISAGREE | |
I would like the University to ensure that principles and practices promoting cultural competence are included in the medical curriculum | 90,7 | 7,8 | 1,4 |
I need further professional development and training to improve my knowledge and skills in the provision of services and support to culturally and linguistically diverse groups | 81,6 | 14,2 | 4,2 |