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Table 2 Language and Cultural Competence Items; Responsiveness of Final Year Students in 2015 (N = 142)

From: Towards a culturally competent health professional: a South African case study

Role of Language in SA Healthcare (N = 142) Percentage
AGREE NEUTRAL DISAGREE
I believe that multilingualism is essential in SA healthcare 91,5 4,7 2,8
I believe that all healthcare professionals should speak at least 2 official languages 87,4 8,5 4,2
In my interactions with clients, I always respect their language 96,5 2,8 0,7
In my interactions with clients who speak languages other than my own, I attempt to improve my language skills 83,8 14,1 2,1
I use bi- or multilingual staff/ volunteers to interpret during consultations if necessary 83,8 10,6 5,6
Cultural Competence (N = 142) Percentage
AGREE NEUTRAL DISAGREE
In my interactions with clients, I always respect their culture 96,4 3,5 0,0
I recognise that the meaning or value of health education and medical treatment may vary greatly among cultures 95,7 2,9 1,4
I accept that religion and other beliefs may influence how individuals and families respond to illness, disease and death 100,0 0,0 0,0
I seek information from individuals, families and key community informants that will help to respond to the needs and preferences of culturally and ethnically diverse groups 71,0 22,0 7,1
I use staff/ other volunteers to act as cultural brokers during consultations if necessary 63,5 24,3 12,2
I do not participate in insensitive comments or behaviours 90,2 6,3 3,5
I often respond to others’ insensitive comments or behaviours 31,1 41,3 27,5
I am aware of specific health disparities and their prevalence within local communities 78,7 17,7 3,5
I understand my clients’ cultural norms may influence communication, including greetings 97,9 0,0 2,1
I understand my clients’ cultural norms may influence communication, including eye contact 97,1 2,1 0,7
I understand the impact of culture on life activities such as gender roles 95,0 3,5 1,4
I understand the impact of culture on life activities such as customs or superstitions 78,0 17,0 4,9
I understand the impact of culture on life activities such as the use of alternative medicine 82,2 15,6 2,1
I understand the impact of culture on life activities such as the value of Western medical treatment 91,4 6,4 2,1
I provide services to those who are GLBTQ 94,3 4,3 1,4
Even though my professional or moral viewpoints may differ, I accept individuals and families as the ultimate decision makers for services and support impacting their lives 92,3 7,0 0,7
I am aware of the socio-economic and environmental risk factors that contribute to health disparities of culturally and linguistically diverse local populations 89,3 9,3 1,4
Responsiveness (N = 142) Percentage
AGREE NEUTRAL DISAGREE
I would like the University to ensure that principles and practices promoting cultural competence are included in the medical curriculum 90,7 7,8 1,4
I need further professional development and training to improve my knowledge and skills in the provision of services and support to culturally and linguistically diverse groups 81,6 14,2 4,2
  1. Note: Percentage figures may not add up to 100% due to rounding