Table 3 Item and descriptive statistics for PARENTS (N = 434)
Item | Yes | No | N not applicable/not observed (%) | N non-response (%) | ||
1: Did the resident identify him/herself as a resident? | 350 (80.6) | 19 (4.4) | 15 (3.5) | 50 (11.5) | ||
2: Was the resident’s ID badge or nametag visible? | 344 (79.3) | 8 (1.8) | 30 (6.9) | 52 (12.0) | ||
3: Did the resident wash his/her hands? | 291 (67.0) | 23 (5.3) | 69 (15.9) | 51 (11.8) | ||
Item | Median | IQR | Mean | SD | N not applicable/not observed (%) | N non-response (%) |
4: ...enter the room with some basic knowledge of your child’s condition? | 5.00 | 1.00 | 4.43 | 0.75 | 8 (1.8) | 5 (1.2) |
5: ...listen to you and allow you to speak without interruption? | 5.00 | 0.00 | 4.82 | 0.43 | 0 (0) | 4 (0.9) |
6: ...appear to understand what you had to say? | 5.00 | 0.00 | 4.75 | 0.54 | 0 (0) | 4 (0.9) |
7: ...explain what he/she was doing for your child and why? | 5.00 | 1.00 | 4.59 | 0.66 | 5 (1.2) | 4 (0.9) |
8: ...interact with you comfortably? | 5.00 | 0.00 | 4.79 | 0.46 | 0 (0) | 5 (1.2) |
9: ...interact with your child comfortably? | 5.00 | 0.00 | 4.73 | 0.53 | 2 (0.5) | 4 (0.9) |
10: ...be flexible in his/her thinking and approach depending on your needs and those of your child? | 5.00 | 0.00 | 4.65 | 0.59 | 30 (6.9) | 6 (1.4) |
11: ...show concern for your feelings and those of your child? | 5.00 | 0.00 | 4.69 | 0.57 | 9 (2.1) | 7 (1.6) |
12: ...pay attention to you and your child during your interactions with him/her? | 5.00 | 0.00 | 4.74 | 0.56 | 3 (0.7) | 9 (2.1) |
13: ...explain your child’s treatment or prescribed medication, including possible side effects? | 5.00 | 1.00 | 4.60 | 0.69 | 108 (24.9) | 18 (4.1) |
14: ...determine next steps about care or treatment with you, including any follow-up plans? | 5.00 | 1.00 | 4.62 | 0.68 | 83 (19.1) | 18 (4.1) |
15: ...discuss what to do if your child has any problems or complications related to his/her condition? | 5.00 | 1.00 | 4.60 | 0.71 | 116 (26.7) | 19 (4.4) |
16: ...answer your question? | 5.00 | 0.00 | 4.72 | 0.57 | 37 (8.5) | 13 (3.0) |
17: ...explain things in a way that you could understand? | 5.00 | 0.00 | 4.75 | 0.54 | 9 (2.1) | 14 (3.2) |