Table 2 Structure of interviews
Category | Sub-category | Summary of the questions per block |
|---|---|---|
1. General | Motivation (vision) Quality policy Quality culture Involvement Expectations Confidence Acceptance | What is the general perception of the need for a quality system, how does it fit into the quality policy and the organization culture, and how do participants view the system? |
2. Content | Clearness Relevance Completeness Domains and indicators | How is the system developed? Is it clear, do participants and the staff see its relevance, and is it complete? What is the opinion about the system? Is this shared with the staff? |
3. Processes | Provision of information Skills Implementation process (steps) Means Roles in the organization | How is the system introduced at the institute, how does the implementation process proceed, and ho is involved? |
4. Products | Costs and benefits | What have been the costs and benefits of the system so far? |
5. Process-evaluation | Meaningfulness Incentives and barriers Improvements | What are the experiences of working with the system? |
6. Support | Practical Content | How did the participants experience the support while working with the system? Was it enough and what do they need in the future? |