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Table 2 Descriptive statistics of the 12 self-efficacy items (range, 1–10). Distribution of answers according to group, gender, age, profession (nurses and nursing assistants merged), seniority, and respondents marking highest possible score. The trained group had formerly participated in the communication skills training course conducted by The Danish Medical Association as opposed to the not trained group who had not participated in the communication skills training course

From: Development and validation of a self-efficacy questionnaire (SE-12) measuring the clinical communication skills of health care professionals

Item
How certain are you that you are able to successfully …
Mean total
(SD)
Trained group
(SD)
Not trained group
(SD)
Gender
Male
(n = 34)
Female (n = 161)
Age (year)
21- (n = 14)
31- (n = 52)
41- (n = 67)
51- (n = 58)
61- (n = 4)
Profession
Physicians
(n = 47)
Nurses
(n = 145)
Others (n = 3)
Seniority (year)
< ½ (n = 17)
½-1 (n = 5)
1–2 (n = 15)
2–5 (n = 61)
5–10 (n = 46)
>10 (n = 51)
Respondents marking highest possible score
%
1: …identify the issues the patient wishes to address during the conversation? 8.07
(1.34)
8.21
(1.44)
7.93
(1.23)
8.39
8.01
6.79
7.89
8.28
8.23
9.50
8.04
8.12
6.75
7.12
8.50
7.73
8.03
8.33
8.27
14b
2: …make an agenda/plan for the conversation with the patient? 7.89
(1.59)
8.22
(1.55)
7.64
(1.60)
8.39
7.88
6.31
7.87
8.23
8.06
9.25
8.04
8.00
6.00
6.47
8.25
8.23
7.96
8.11
8.27
15b
3: …urge the patient to expand on his or her problems/worries? 8.39
(1.37)
8.47
(1.48)
8.31
(1.26)
8.35
8.39
7.43
8.22
8.46
8.62
9.75
8.26
8.47
7.00
7.53
8.75
8.13
8.32
8.51
8.69
21
4: a …listen attentively without interrupting or changing of focus? 8.41
(1.43)
8.51
(1.42)
8.37
(1.45)
8.19
8.50
8.21
8.20
8.49
8.63
9.50
8.09
8.60
7.50
7.00
9.25
8.40
8.36
8.60
8.88
21
5: …encourage the patient to express thoughts and feelings? 8.27
(1.47)
8.33
(1.67)
8.28
(1.26)
8.06
8.36
7.93
7.98
8.48
8.45
9.50
7.98
8.47
6.50
7.41
9.00
7.87
8.08
8.42
8.88
16b
6: …structure the conversation with the patient? 8.05
(1.44)
8.24
(1.40)
7.88
(1.46)
8.52
7.99
6.86
8.00
8.29
8.13
9.25
8.32
8.05
6.25
7.06
8.75
7.87
8.07
8.17
8.37
14b
7: …demonstrate appropriate non-verbal behavior (eye contact, facial expression, placement, posture, and voicing)? 8.58
(1.18)
8.71
(1.21)
8.45
(1.14)
8.52
8.59
8.64
8.54
8.54
8.60
9.25
8.47
8.62
8.50
8.35
8.75
8.73
8.42
8.69
8.67
23
8: …show empathy (acknowledge the patient’s views and feelings)? 8.87
(1.01)
8.92
(1.08)
8.83
(0.93)
8.90
8.87
9.00
8.83
8.91
8.79
9.50
8.79
8.91
8.75
8.71
8.75
9.07
8.81
8.89
8.94
28
9: …clarify what the patient knows in order to communicate the right amount of information? 8.35
(1.22)
8.44
(1.25)
8.26
(1.20)
8.45
8.33
7.64
8.11
8.53
8.49
9.25
8.28
8.42
6.75
7.44
8.50
8.13
8.37
8.46
8.57
16b
10: …check patient’s understanding of the information given? 8.45
(1.25)
8.62
(1.24)
8.32
(1.24)
8.42
8.48
7.86
8.19
8.68
8.60
9.25
8.32
8.55
7.25
7.76
8.75
8.40
8.32
8.54
8.82
19b
11: …make a plan based on shared decisions between you and the patient? 8.49
(1.24)
8.61
(1.24)
8.37
(1.24)
8.81
8.43
7.79
8.39
8.59
8.59
9.50
8.66
8.47
7.25
7.82
8.75
8.53
8.35
8.60
8.76
19b
12: …close the conversation by assuring, that the patient’s questions have been answered? 8.79
(1.18)
8.84
(1.20)
8.60
(1.16)
9.10
8.65
8.07
8.74
8.77
8.77
9.25
8.81
8.68
9.00
8.18
9.00
8.87
8.69
8.83
8.78
27
Sum score
(mean)
100.61
(8.38)
102.12
(8.51)
99.24
(8.27)
     
  1. aAfter the test-retest question no. 4 was changed to: “How certain are you that you are able to successfully listen attentively to the patient?”
  2. bThese questions in group 2 did not exceed the >15 % set as a limit for the ceiling effect
  3. The questionnaire was translated and back-translated with the purpose of presenting the items in this paper. Only the Danish version has been tested accordingly to the described procedure