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Table 1 Data collected on students and their emails

From: Etiquette for medical students’ email communication with faculty members: a single-institution study

Categories

Specific parameters

Possible entries / Point

General information (Student)

Course (at the time mailed)

PM, M

Gender

Male/Female

Year of birth

4-digit # (YYYY)

Admission type

UEP, GEP

General information (Email)

Email date

8-digit # (YYYYMMDD)

Email initiated by a student

Yes / Noa)

Email account provider

SNU email (@snu.ac.kr)

Non-SNU email (other than @snu.ac.kr)

Email evaluation criteria

Subject line (Q1, Q2)

Q1. Clarity and conciseness

Clear and concise description of the purpose

+2

Irrelevant subject lineb)

+1

No subject

0

Q2. Name of the subject

States the name of a curriculum subject

+1 (Checklist, add point)

Message body (Q3–Q8)

Q3. Salutation

Greetings and Dear Dr./Professor

+2

Greetings or Dear Dr./Professor

+1

No salutation

0

Q4. Self-identification c), d)

Class level and SIN

+2

Class level or SIN

+1

None of the two

0

Q5. Readability

Having sufficient readability or comprehensibilitye), f)

+1 (Checklist, add point)

Q6. Use of honorifics

Using proper honorifics throughout the email d)

+1 (Checklist, add point)

Q7. Use of internet slang

Not using internet slang such as ungrammatical abbreviations or emoticonsd)

+1 (Checklist, add point)

Q8. Closing remarks

Including proper closing remarks

+1 (Checklist, add point)

Sign-off (Q9)

Name and complimentary closing

+2

Name only

+1

No signature or self-identification

0

Global impression of politeness (Q10)

 

1 (very impolite) – 4 (very polite)

  1. a)“No” indicates that the email was sent in reply to the faculty members’ email; b) This includes the name of the sender, salutation, or greetings. c)These criteria can be skipped if an email is sent in reply to an email from a faculty; d)The subject line as well as the message body was subjected to evaluation; e)An email with “no message body” gets 0 points; f)Evaluate grammatical or spelling errors and whether paragraphs are separated properly
  2. PM premedical course, M medical course, UEP undergraduate-entry program, GEP graduate-entry program, SNU Seoul National University