Table 3 Feedback from staff and postgraduate students on individual walk-in consultations (University of the Witwatersrand, Faculty of Health Sciences 2010–2012)
Factors of interest | Total (n = 167) |
|---|---|
Type of client who came for consultation | |
Staff (%) | 31 (18.9) |
Postgraduate Students (%) | 111 (67.7) |
Both staff and postgraduate student (%) | 22 (13.4) |
Did the consultation help you with your research project | |
Excellent (%) | 104 (62.7) |
Very Good (%) | 44 (26.5) |
Good (%) | 18 (10.8) |
Bad | |
Very bad | |
Were any new skills learnt during the consultation? | |
Yes (%) | 151 (90.4) |
No (%) | 5 (3.0) |
Not sure (%) | 11 (6.6) |
Would you recommend the service? | |
Yes (%) | 160 (95.8) |
No (%) | 3 (1.8) |
Not sure (%) | 4 (2.4) |
Open question - Strengths of the support service (n = 134) | |
Presence of Senior Support Staff (%) | 13 (9.7) |
Helpful with good explanations (%) | 55 (41.0) |
Good clarification of stats questions (%) | 30 (22.4) |
Professional knowledge of statistics (%) | 23 (17.2) |
Sufficient time for one-on-one session (%) | 6 (4.5) |
Other strengths mentioned (%) | 7 (5.2) |
Open question - Weaknesses of the support service (n = 39) | |
Not Enough consultants (%) | 6 (15.4) |
Not enough time (2–4 pm) (%) | 16 (41.0) |
Poor booking times (%) | 2 (5.1) |
Limited resources for consultation (%) | 2 (5.1) |
Any other weaknesses (%) | 13 (33.3) |