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Table 3 Comparison of the students' perceptions, expectations and service gaps in different educational levels

From: Quality gap of educational services in viewpoints of students in Hormozgan University of medical sciences

Service Dimensions Educational Level Perception Expectation Service gaps
Assurance Associate degree 3.31 4.06 -0.74
  Bachelor of Science 3.16 4.01 -0.85
  General medicine 3.17 4.40 -1.23
  ANOVA* p** = 0.15 p < 0.004 p < 0.001
Responsiveness Associate degree 2.80 3.80 -0.99
  Bachelor of Science 2.84 3.90 -1.06
  General medicine 2.68 4.20 -1.52
  ANOVA p = 0.35 p < 0.005 p < 0.001
Empathy Associate degree 3.13 3.90 -0.76
  Bachelor of Science 2.97 3.95 -0.98
  General medicine 3.06 4.36 -1.30
  ANOVA p = 0.24 p < 0.001 p < 0.001
Reliability Associate degree 3.44 3.95 -0.51
  Bachelor of Science 3.31 4.06 -0.75
  General medicine 3.28 4.35 -1.07
  ANOVA p = 0.12 p < 0.002 p < 0.001
Tangibles Associate degree 3.16 3.81 -0.64
  Bachelor of Science 2.98 3.92 -0.94
  General medicine 3.10 4.23 -1.13
  ANOVA p = 0.26 p < 0.005 p < 0.003
Total service quality Associate degree 3.19 3.91 -0.72
  Bachelor of Science 3.07 3.98 -0.90
  General medicine 3.08 4.32 -1.24
  ANOVA p = 0.17 p < 0.001 p < 0.001
  1. * Oneway ANOVA **P. value