|
Quality of Physician-Patient Interactions
|
85.6
|
85.9
|
0.3
|
85.8
|
88.7
|
2.9
|
0.08
|
|
Explains things
|
89.1
|
88.1
|
-0.9
|
88.2
|
91.3
|
3.1
|
0.02
|
|
Clear instructions
|
87.9
|
88.0
|
0.1
|
87.1
|
89.9
|
2.8
|
0.11
|
|
Listens carefully
|
86.8
|
87.1
|
0.3
|
86.8
|
88.6
|
1.9
|
0.18
|
|
Spend enough time
|
81.3
|
81.8
|
0.5
|
83.4
|
85.9
|
2.5
|
0.32
|
|
Knowledge of medical history
|
83.7
|
84.2
|
0.5
|
83.4
|
85.9
|
2.5
|
0.23
|
|
Overall Rating of Physician
|
84.6
|
84.8
|
0.2
|
84.0
|
86.2
|
2.2
|
0.09
|
|
Willingness to Recommend Physician
|
84.3
|
84.8
|
0.5
|
84.1
|
87.6
|
3.5
|
0.07
|
|
Care Coordination
|
72.3
|
71.9
|
-0.4
|
79.2
|
81.1
|
1.9
|
0.51
|
|
Follow-up on test results
|
68.8
|
67.8
|
-0.9
|
81.7
|
83.1
|
1.3
|
0.69
|
|
Informed about care
|
77.5
|
78.0
|
0.5
|
78.2
|
78.2
|
0.1
|
0.90
|
|
Organizational Access
|
80.5
|
77.8
|
-2.7
|
81.3
|
81.9
|
0.6
|
0.09
|
|
Timely sick care
|
84.8
|
81.5
|
-3.2
|
86.6
|
86.2
|
-0.4
|
0.04
|
|
Timely call back
|
79.2
|
75.0
|
-4.1
|
78.9
|
77.5
|
-1.4
|
0.21
|
|
After hours advice
|
68.2
|
72.3
|
4.1
|
74.5
|
74.7
|
0.2
|
0.71
|
|
Office Staff Interactions
|
83.0
|
82.2
|
-0.8
|
79.0
|
81.1
|
2.1
|
0.06
|
