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Table 2 Ambulatory Care Experience Survey (ACES) Score Changes, by Experimental Group

From: Can teaching agenda-setting skills to physicians improve clinical interaction quality? A controlled intervention

  Control Physicians Intervention Physicians  
Survey Measure Pre-Intervention (n = 525) Post-Intervention (n = 662) Change Pre-Intervention (n = 453) Post-Intevention (n = 441) Change  
Quality of Physician-Patient Interactions 85.6 85.9 0.3 85.8 88.7 2.9 0.08
   Explains things 89.1 88.1 -0.9 88.2 91.3 3.1 0.02
   Clear instructions 87.9 88.0 0.1 87.1 89.9 2.8 0.11
   Listens carefully 86.8 87.1 0.3 86.8 88.6 1.9 0.18
   Spend enough time 81.3 81.8 0.5 83.4 85.9 2.5 0.32
   Knowledge of medical history 83.7 84.2 0.5 83.4 85.9 2.5 0.23
Overall Rating of Physician 84.6 84.8 0.2 84.0 86.2 2.2 0.09
Willingness to Recommend Physician 84.3 84.8 0.5 84.1 87.6 3.5 0.07
Care Coordination 72.3 71.9 -0.4 79.2 81.1 1.9 0.51
   Follow-up on test results 68.8 67.8 -0.9 81.7 83.1 1.3 0.69
   Informed about care 77.5 78.0 0.5 78.2 78.2 0.1 0.90
Organizational Access 80.5 77.8 -2.7 81.3 81.9 0.6 0.09
   Timely sick care 84.8 81.5 -3.2 86.6 86.2 -0.4 0.04
   Timely call back 79.2 75.0 -4.1 78.9 77.5 -1.4 0.21
   After hours advice 68.2 72.3 4.1 74.5 74.7 0.2 0.71
Office Staff Interactions 83.0 82.2 -0.8 79.0 81.1 2.1 0.06
  1. Note: Survey scores are adjusted for patient age, gender, education, race, self-rated physical health, sample derivation differences, and physician-patient relationship duration. Multilevel regression models that used random effects to account for the clustering of respondents within physicians were used to predict mean scores.