Table 2 Ambulatory Care Experience Survey (ACES) Score Changes, by Experimental Group
| Â | Control Physicians | Intervention Physicians | Â | ||||
|---|---|---|---|---|---|---|---|
Survey Measure | Pre-Intervention (n = 525) | Post-Intervention (n = 662) | Change | Pre-Intervention (n = 453) | Post-Intevention (n = 441) | Change | Â |
Quality of Physician-Patient Interactions | 85.6 | 85.9 | 0.3 | 85.8 | 88.7 | 2.9 | 0.08 |
   Explains things | 89.1 | 88.1 | -0.9 | 88.2 | 91.3 | 3.1 | 0.02 |
   Clear instructions | 87.9 | 88.0 | 0.1 | 87.1 | 89.9 | 2.8 | 0.11 |
   Listens carefully | 86.8 | 87.1 | 0.3 | 86.8 | 88.6 | 1.9 | 0.18 |
   Spend enough time | 81.3 | 81.8 | 0.5 | 83.4 | 85.9 | 2.5 | 0.32 |
   Knowledge of medical history | 83.7 | 84.2 | 0.5 | 83.4 | 85.9 | 2.5 | 0.23 |
Overall Rating of Physician | 84.6 | 84.8 | 0.2 | 84.0 | 86.2 | 2.2 | 0.09 |
Willingness to Recommend Physician | 84.3 | 84.8 | 0.5 | 84.1 | 87.6 | 3.5 | 0.07 |
Care Coordination | 72.3 | 71.9 | -0.4 | 79.2 | 81.1 | 1.9 | 0.51 |
   Follow-up on test results | 68.8 | 67.8 | -0.9 | 81.7 | 83.1 | 1.3 | 0.69 |
   Informed about care | 77.5 | 78.0 | 0.5 | 78.2 | 78.2 | 0.1 | 0.90 |
Organizational Access | 80.5 | 77.8 | -2.7 | 81.3 | 81.9 | 0.6 | 0.09 |
   Timely sick care | 84.8 | 81.5 | -3.2 | 86.6 | 86.2 | -0.4 | 0.04 |
   Timely call back | 79.2 | 75.0 | -4.1 | 78.9 | 77.5 | -1.4 | 0.21 |
   After hours advice | 68.2 | 72.3 | 4.1 | 74.5 | 74.7 | 0.2 | 0.71 |
Office Staff Interactions | 83.0 | 82.2 | -0.8 | 79.0 | 81.1 | 2.1 | 0.06 |