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Table 3 Task for observer

From: Role-play for medical students learning about communication: Guidelines for maximising benefits

• Use the checklist to identify which skills the interviewer uses in the consultation.
• Facilitate the feedback process. The following points provide a structure for feedback.
• The following questions may be helpful in staying focused on your task and ensuring a balance.
Can you briefly state how you felt during the interview?
Can you describe two aspects of the interview that worked well?
   • Observer asks the role-play patient:
Can you identify two communication skills that the interviewer used that were effective?
   • Observer provides specific feedback on two skills that s/he observed worked well
   • Observer asks the interviewer:
Can you identify two aspects of the interview that you would do differently if you could repeat the interview?
   • Observer asks the role-play patient:
Can you identify two communication skills that the student could have used to improve the interview?
   • Observer provides feedback on two skills that could have improved the interview
   • Observer summarises the feedback on things that worked well and things to improve
   • Interviewer receives written feedback from observer and role-play patient