Table 2 Student performance of the skill judged as 'acceptable'
Communication Tasks and Related Skills | Intervention Group (N = 47) | Control Group (N = 50) | P-value |
|---|---|---|---|
Establish Initial Rapport | |||
Greet patient and obtain patient's name | 92% | 94% | 0.43 |
Introduce self and clarify the role | 100% | 98% | 1.0 |
Survey Patient's Reason(s) for the Visit | |||
Allow the patient to complete his/her opening statement | 9% | 6% | 0.71 |
Invite the patient to tell the story chronologically | 49% | 46% | 0.77 |
Actively listen, using verbal and nonverbal techniques | 66% | 58% | 0.42 |
Summarize. Check for understanding. Invite more questions? | 70% | 60% | 0.29 |
Determine the Patient's Chief Concern | |||
Ask closed-questions that are non-leading, one at a time | 100% | 100% | 1.0 |
Define the concern completely | 96% | 94% | 1.0 |
Elicit and Understand the Patient's Perspective | |||
Explore contextual factors (e.g., job, family, hobbies) | 66 % | 62% | 0.69 |
Ask the patient's ideas about the illness or problems | 60% | 40% | 0.054 |
Explore how the problem affects the patient's life | 53% | 30.0% | 0.02 |
Manage Flow – Provide the Structure to the Interview | |||
Summarize periodically throughout the interview | 81% | 76% | 0.56 |
Use signposting | 40% | 30% | 0.28 |
Use of Relationship Building Skills | |||
Be attentive and empathic nonverbally | 87% | 72% | 0.064 |
Actively respond to patient's concerns and nonverbal cues | 38% | 40% | 0.8637 |
Use appropriate language | 100% | 100% | 1.0 |