From: Patients’ assessment of professionalism and communication skills of medical graduates
How was the physician’s performance at: | Excellent | V.G | Good | Fair | Poor |
---|---|---|---|---|---|
1. Telling you every thing; being truthful, upfront and frank; not keeping things from you that you should know. | |||||
2. Greeting you warmly; calling you by the name you prefer; being friendly, never crabby or rude. | |||||
3. Treating you like you’re on the same level; never “talking down” to you or treating you like a child. | |||||
4. Letting you tell your story ; listening carefully; asking thoughtful questions; not interrupting you while you’re talking. | |||||
5. Showing interest in you as a person; not acting bored or ignoring what you have to say. | |||||
6. Warning you during the physical exam about what he/she is going to do and why; telling you what he/ she finds. | |||||
7. Discussing options with you; asking your opinion; offering choices and letting help decide what to do; asking what you think before telling you what to do. | |||||
8. Encourage you to ask questions; answering them clearly; never avoiding your questions or lecturing you. | |||||
9. Explaining what you need to know about your problems, how and why they occurred, and what to expect next. | |||||
10. Using words you can understand when explaining any technical medical terms in plain language. |